At St Anne's RC Primary School, we are committed to providing a high-quality education and a supportive environment for all children. We value feedback from parents, guardians, and the community, as it helps us to improve our practises and ensure that we meet the needs of every child, including those with Special Educational Needs and Disabilities (SEND).

Our complaints procedure is designed to address any concerns or grievances that may arise regarding our school’s operations, policies, or the education provided to children. We encourage parents and guardians to raise concerns directly with the relevant staff member in the first instance. This approach often leads to a swift resolution.

Key Aspects of Our Complaints Procedure:

1. Initial Contact: If you have a concern, please contact the class teacher or relevant staff member. For SEND-related issues, you may wish to reach out to our SEND Coordinator.
2. Formal Complaints: If the issue is not resolved informally, you can submit a formal complaint in writing. Our complaints policy outlines the steps to follow, including the timeframe for responses.
3. SEND Complaints: For complaints specifically related to children with SEND, please refer to our SEND policy page, which provides additional guidance on how we support children with special educational needs and the procedures for addressing concerns.
4. Escalation: If you remain dissatisfied after following the school’s complaints procedure, you have the right to escalate your complaint to the Department for Education or Ofsted.

We are dedicated to ensuring that all complaints are handled fairly, promptly, and with respect. For more detailed information, please refer to our full Complaints Policy and SEND Policy pages available on our website.

Thank you for your cooperation and support in helping us maintain a positive and effective learning environment for all children at St Anne's RC Primary School.